EXCEPTIONAL CUSTOMER SATISFACTION
Dynamic Netsoft Technologies stands out with industry-leading customer retention and satisfaction levels, exceeding the Microsoft Partner Average. This achievement is driven by our deep technical expertise, customer-first philosophy, and unwavering commitment to support. We go beyond being just a service provider—we integrate as a trusted partner, delivering a level of professionalism and service excellence that aligns with your own team’s standards.
COMPREHENSIVE SUPPORT SERVICES
Our support services are structured to address customer needs efficiently, delivered as either Incident Resolution or On-Site Call Visits.
INCIDENT RESOLUTION
An incident refers to any issue encountered while using the solution. Our support team addresses issues stemming from solution configurations or customizations implemented by Dynamic Netsoft. Whenever possible, we resolve incidents remotely via email, phone, or secure remote access. If remote assistance is insufficient, the issue escalates to an on-site call visit.
ON-SITE CALL VISIT
For complex issues requiring in-person intervention, a consultant will visit your location. Each call visit is equivalent to a full working day, focusing on diagnosing and resolving the reported problem. Additional work may be required offsite, depending on the complexity of the issue.
CHANGE & ADDITION REQUESTS
Customers may request changes or additions beyond the original system configuration. These are managed through a structured change management process, with work commencing only after approval of the effort estimate.
SUPPORT ACCOUNT MANAGEMENT (SAM)
Our Support Account Management services ensure smooth coordination and efficient issue resolution, offering:
- Resource Allocation – Deploying expert resources based on support requirements.
- Status Meetings & Reports – Providing transparency through regular updates.
- Escalation Handling – Managing critical issues swiftly with a structured escalation path.
RESPONSE TIMES & PROACTIVE SERVICES
Response times are aligned with the customer’s Service Level Agreement (SLA). Additionally, we offer proactive services such as system health checks and Knowledge Transfer Community (KTC) workshops to enhance system reliability and empower customer teams with advanced knowledge.
CRITICAL INFORMATION NOTIFICATIONS
We provide timely updates on technical advancements, system upgrades, and best practices, enabling customers to optimize their Microsoft Dynamics 365 NAV experience.
ISSUE REPORTING & LOGGING
Dynamic Netsoft provides a well-structured issue reporting system with predefined templates, ensuring all support requests are tracked and addressed efficiently within an established escalation framework.
WHY PARTNER WITH DYNAMIC NETSOFT TECHNOLOGIES?
EXPERTISE-DRIVEN TEAM
Our team of Microsoft Dynamics 365 NAV specialists possesses extensive experience in ERP implementation, customization, and support. Combining technical expertise with industry knowledge, we deliver solutions tailored to your business needs.
PROVEN IMPLEMENTATION FRAMEWORK
Our structured, results-oriented methodology ensures smooth and effective ERP integration. Additionally, we have developed a range of innovative add-ons that enhance Microsoft Dynamics 365 NAV’s functionality to address specific business requirements.
FAST & RELIABLE SERVICE DELIVERY
We understand the importance of meeting deadlines. With a proven track record of on-time project completion, Dynamic Netsoft ensures seamless implementation without unnecessary delays.
SECURE & SCALABLE HOSTING SOLUTIONS
We offer dedicated hosting services for Microsoft Dynamics 365 NAV, ensuring secure and uninterrupted ERP access. Our infrastructure is designed for scalability and high performance, supporting long-term business growth.
24/7 SUPPORT AVAILABILITY
Our dedicated support team is available around the clock to address customer queries and technical issues promptly. We prioritize system stability and operational efficiency, ensuring a hassle-free user experience.
A TRUSTED MICROSOFT DYNAMICS PARTNER
With a strong footprint in the UAE and global markets, Dynamic Netsoft has successfully executed Microsoft Dynamics 365 NAV projects across diverse industries. Many businesses have transitioned to our services, recognizing our expertise and commitment to excellence.
Partner with us to leverage the full potential of Microsoft Dynamics 365 NAV and drive business efficiency, scalability, and success.
